Today’s customers are more demanding than ever. They want:Personalized service with recommendations just for them. Mobile service, just like in all the apps they use daily. Instant service. Nobody’s willing to wait on hold anymore. Predictive service, so problems are solved before they’re even known.
All these things will become commonplace for customer service in the future… The problem is customers want them now. Manual processes and disconnected systems just aren’t suitable to meet the increasing demands, and what this all boils down to is this: Your business can’t be successful without a complete tech solution.
The customer experience is more important than price.
Think for a minute about companies you particularly love — maybe Amazon, Virgin, Zappos, or any number of other companies — and chances are they have one thing in common: a great customer experience. Service and support have become differentiators, and t